Frank Social Proof Sales Popup (“we,” “us,” or “our”) is committed to protecting the privacy of merchants and their customers who use our app on the Shopify platform. This Privacy Policy outlines how we collect, use, store, and protect data in compliance with applicable privacy laws and Shopify’s API Terms of Service. By using Frank Social Proof Sales Popup, you agree to the practices described below.
1. Information We Collect
We collect the following data to provide and improve our app’s functionality:
- Merchant Data: When you install Frank Social Proof Sales Popup, we collect store information (e.g., store name, domain, and contact details) via Shopify’s OAuth process to enable app functionality.
- Order and Product Data: We access recent order information (such as customer first name, city, product name, and product image) through Shopify’s APIs to generate and display real-time sales notification popups on your storefront.
- Usage Data: We collect anonymized data on how merchants interact with the app’s interface (e.g., popup customization, widget settings, and display preferences) to improve performance and user experience.
- Customer Data: We do not directly collect or store personal data from your store’s customers. Any customer-facing data displayed in popups (such as first names or cities from orders) is retrieved in real time from Shopify’s APIs and remains within Shopify’s ecosystem.
2. How We Use Your Information
We use the collected data to:
- Display real-time sales notification popups, live visitor counters, and product alerts on your Shopify storefront.
- Render cart countdown timers and news ticker widgets as configured by the merchant.
- Integrate seamlessly with your store’s theme for consistent appearance.
- Analyze app usage to enhance functionality and troubleshoot issues.
- Comply with Shopify’s mandatory webhook requirements, including data deletion requests.
3. Data Storage and Security
- Storage: All data is securely stored on servers compliant with industry-standard encryption protocols (TLS/SSL).
- Access Control: Only authorized personnel have access to merchant data, and we use salted password hashes for any app-specific credentials.
- Data Retention: We retain merchant and store data only as long as your app subscription is active. Upon uninstallation, we delete all store-specific data within 30 days, in accordance with Shopify’s data deletion webhooks.
4. Data Sharing and Third Parties
- Shopify APIs: We use Shopify’s APIs to access and process data, ensuring compliance with Shopify’s API Terms.
- No Third-Party Sharing: We do not share merchant or customer data with third parties, except as required to comply with legal obligations or Shopify’s policies.
- Service Providers: We may use trusted service providers (e.g., hosting services) that adhere to strict data protection standards. These providers are contractually obligated to maintain confidentiality.
5. Merchant and Customer Rights
- Access and Control: Merchants can access and manage their data via the Shopify admin or by contacting us directly.
- Data Deletion: Upon app uninstallation, merchants can request data deletion through Shopify’s mandatory webhooks. We promptly comply with such requests.
- Customer Privacy: Our app displays only limited, non-sensitive order information (first name, city) in social proof popups. No full customer profiles, email addresses, or payment details are accessed, stored, or displayed..
6. Compliance with Privacy Laws
We comply with applicable privacy regulations, including GDPR, CCPA, and other regional laws, where relevant. Our app adheres to Shopify’s requirements for secure data handling and user privacy, including:
- Not collecting Shopify user credentials directly.
- Using session tokens for embedded app authentication.
- Protecting against common web security vulnerabilities.
7. Cookies and Tracking
Frank Social Proof Sales Popup does not use third-party cookies or local storage for tracking. We rely on Shopify’s session token authentication to ensure compatibility with browsers like Safari and Chrome’s incognito mode. Any analytics we collect are anonymized and used solely to improve app performance.
The app may use minimal functional cookies or local storage only to manage popup display frequency (e.g., preventing the same notification from appearing repeatedly to a visitor). These are not used for advertising or cross-site tracking.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will notify merchants via email or the app‘s interface. The “Last Updated” date at the top indicates the latest revision.
9. Contact Us
For questions, data access, or deletion requests, contact us at:
We aim to respond to all inquiries within 2-5 business days.
2026 Frank Social Proof Sales Popup. All rights reserved.