{"id":366,"date":"2026-10-17T09:39:04","date_gmt":"2026-10-17T09:39:04","guid":{"rendered":"https:\/\/wpfrank.com\/demo\/lead-generation-form-pro\/?page_id=366"},"modified":"2026-10-17T09:39:04","modified_gmt":"2026-10-17T09:39:04","slug":"csat-net-promoter-score-nps","status":"publish","type":"page","link":"https:\/\/wpfrank.com\/demo\/lead-generation-form-pro\/20-pre-build-forms\/csat-net-promoter-score-nps\/","title":{"rendered":"CSAT &amp; Net Promoter Score (NPS)"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class='wlgf-container' data-theme-bg='card' data-theme-mode='light' data-theme-field-size='default' data-theme-btn-width='auto' data-theme-input-style='bordered' data-theme-btn-shadow='default' data-theme-label-style='default' style='--wlgf-primary: #2563eb; --wlgf-radius: 6px; --wlgf-max-width: 640px; font-family: inherit;'><form id='wlgf-form-9' method='post' enctype='multipart\/form-data' novalidate><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-type='header'><h3 class=''>Customer Experience &amp; NPS Survey<\/h3><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-type='paragraph'><p class=''>Your honest feedback directly shapes our product roadmap.<\/p><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-name='NPS_Score' data-field-type='nps-matrix' data-required=&#039;1&#039;><label class='form-label d-block'>How likely are you to recommend us to a colleague or friend? (0 = Not at all, 10 = Extremely Likely)<span class=\"wlgf-required\">*<\/span> <\/label><div class='wlgf-nps-matrix' role='radiogroup' aria-label='How likely are you to recommend us to a colleague or friend? (0 = Not at all, 10 = Extremely Likely)' data-field-name='NPS_Score'><div class='wlgf-nps-chips-group'><input type='radio' name='NPS_Score' id='NPS_Score_nps_0_9' value='0' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='0' role='radio' aria-checked='false' aria-label='Score 0'>0<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_1_9' value='1' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='1' role='radio' aria-checked='false' aria-label='Score 1'>1<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_2_9' value='2' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='2' role='radio' aria-checked='false' aria-label='Score 2'>2<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_3_9' value='3' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='3' role='radio' aria-checked='false' aria-label='Score 3'>3<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_4_9' value='4' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='4' role='radio' aria-checked='false' aria-label='Score 4'>4<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_5_9' value='5' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='5' role='radio' aria-checked='false' aria-label='Score 5'>5<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_6_9' value='6' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='6' role='radio' aria-checked='false' aria-label='Score 6'>6<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_7_9' value='7' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='7' role='radio' aria-checked='false' aria-label='Score 7'>7<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_8_9' value='8' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='8' role='radio' aria-checked='false' aria-label='Score 8'>8<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_9_9' value='9' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='9' role='radio' aria-checked='false' aria-label='Score 9'>9<\/button><input type='radio' name='NPS_Score' id='NPS_Score_nps_10_9' value='10' class='wlgf-nps-radio wlgf-d-none' required><button type='button' class='wlgf-nps-btn' data-value='10' role='radio' aria-checked='false' aria-label='Score 10'>10<\/button><\/div><div class='wlgf-nps-labels d-flex justify-content-between text-muted small' style='display:flex; justify-content:space-between; align-items:center; width:100%; margin-top:8px; margin-bottom:12px; font-size:12px;'><span class='wlgf-nps-label-start'>0 &#8211; Not at all likely<\/span><span class='wlgf-nps-label-end'>10 &#8211; Extremely likely<\/span><\/div><\/div><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-name='Quality_Rating' data-field-type='star-rating' data-required=&#039;1&#039;><label class='form-label d-block'>Overall Service Quality Rating (1 to 5 Stars)<span class=\"wlgf-required\">*<\/span> <\/label><div class='wlgf-star-rating' role='radiogroup' aria-label='Overall Service Quality Rating (1 to 5 Stars)' data-field-name='Quality_Rating'><input type='radio' name='Quality_Rating' id='Quality_Rating_star_1_9' value='1' class='wlgf-star-radio wlgf-d-none' required><span class='wlgf-star' data-value='1' role='radio' aria-checked='false' tabindex='0' aria-label='1 star'><i class='fa-solid fa-star'><\/i><\/span><input type='radio' name='Quality_Rating' id='Quality_Rating_star_2_9' value='2' class='wlgf-star-radio wlgf-d-none' required><span class='wlgf-star' data-value='2' role='radio' aria-checked='false' tabindex='0' aria-label='2 star'><i class='fa-solid fa-star'><\/i><\/span><input type='radio' name='Quality_Rating' id='Quality_Rating_star_3_9' value='3' class='wlgf-star-radio wlgf-d-none' required><span class='wlgf-star' data-value='3' role='radio' aria-checked='false' tabindex='0' aria-label='3 star'><i class='fa-solid fa-star'><\/i><\/span><input type='radio' name='Quality_Rating' id='Quality_Rating_star_4_9' value='4' class='wlgf-star-radio wlgf-d-none' required><span class='wlgf-star' data-value='4' role='radio' aria-checked='false' tabindex='0' aria-label='4 star'><i class='fa-solid fa-star'><\/i><\/span><input type='radio' name='Quality_Rating' id='Quality_Rating_star_5_9' value='5' class='wlgf-star-radio wlgf-d-none' required><span class='wlgf-star' data-value='5' role='radio' aria-checked='false' tabindex='0' aria-label='5 star'><i class='fa-solid fa-star'><\/i><\/span><\/div><\/div><div class='wlgf-field-wrap mb-3 wlgf-rd-group wlgf-col-12' data-field-name='Effort_Score' data-field-type='radio-group' data-required=&#039;1&#039;><label class='form-label d-block'>How easy was it to complete your purchase\/inquiry?<span class=\"wlgf-required\">*<\/span> <\/label><div class='wlgf-radio-option'><label class='wlgf-radio-label' for='wlgf-radio-9-Effort_Score-0'><input type='radio' class='wlgf-radio-input' id='wlgf-radio-9-Effort_Score-0' name='Effort_Score' value='very_easy'  required><span class='wlgf-radio-text'>Very Easy<\/span><\/label><\/div><div class='wlgf-radio-option'><label class='wlgf-radio-label' for='wlgf-radio-9-Effort_Score-1'><input type='radio' class='wlgf-radio-input' id='wlgf-radio-9-Effort_Score-1' name='Effort_Score' value='moderate'  required><span class='wlgf-radio-text'>Moderate<\/span><\/label><\/div><div class='wlgf-radio-option'><label class='wlgf-radio-label' for='wlgf-radio-9-Effort_Score-2'><input type='radio' class='wlgf-radio-input' id='wlgf-radio-9-Effort_Score-2' name='Effort_Score' value='difficult'  required><span class='wlgf-radio-text'>Difficult<\/span><\/label><\/div><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-name='Feedback_Reason' data-field-type='textarea' ><label for='Feedback_Reason_9' class='form-label'>What is the primary reason for your score? <\/label><textarea id='Feedback_Reason_9' name='Feedback_Reason' class='' placeholder='Tell us what we did well or how we can improve...' rows='' maxlength='' ><\/textarea><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-name='Name' data-field-type='text' ><label for='Name_9' class='form-label'>Your Name (Optional) <\/label><input type='text' id='Name_9' name='Name' class='' value='' placeholder='Optional' maxlength='' ><\/div><div class='wlgf-field-wrap mb-3 wlgf-col-12' data-field-name='Email' data-field-type='text' ><label for='Email_9' class='form-label'>Email (Optional, for follow-up) <\/label><input type='email' id='Email_9' name='Email' class='' value='' placeholder='Optional' maxlength='' ><\/div><div class='wlgf-field-wrap wlgf-button-wrap wlgf-col-12 mb-3 wlgf-col-12' data-field-type='button'><button type='submit' id='button-1792229858145-0-9' class='wlgf-btn wlgf-btn--primary btn-primary btn' value=''>Submit NPS Feedback<\/button><\/div><div class='wlgf-col-12 wlgf-turnstile-wrap mb-3' style='margin-bottom: 15px;'><div class='cf-turnstile' data-sitekey='0x4AAAAAAFgk1DfrSWXJHf_p' data-theme='auto'><\/div><\/div><input type='hidden' name='wlgf_form_id' value='9'><input type='hidden' name='wlgf_form_nonce' value='8ad2a47909'><input type='hidden' name='wlgf_honeypot' value=''><div class='wlgf-hp-decoy-trap' style='position:absolute !important;left:-9999px !important;top:-9999px !important;opacity:0 !important;height:0 !important;width:0 !important;overflow:hidden !important;pointer-events:none !important;' aria-hidden='true'><label for='wlgf_hp_website_confirm_9'>Leave this field blank<\/label><input type='text' id='wlgf_hp_website_confirm_9' name='wlgf_hp_website_confirm' value='' tabindex='-1' autocomplete='off'><\/div><input type='hidden' name='wlgf_form_load_time' id='wlgf_form_load_time' value=''><div class='wlgf-spinner wlgf-spinner-wrap wlgf-col-12 text-center' style='width: 100%; text-align: center; margin: 20px auto 10px auto;'><img aria-hidden='true' class='wlgf-spinner wlgf-spinner-img' width='65' height='65' src='https:\/\/wpfrank.com\/demo\/lead-generation-form-pro\/wp-content\/plugins\/lead-generation-form-pro\/includes\/assets\/img\/wlgf-loader.gif' alt='Loading...' style='display: block; margin: 0 auto;'><\/div><div id='wlgf-response-output' class='wlgf-col-12 wlgf-response-output mb-3' aria-hidden='true'><\/div><div id='wlgf-recaptcha-output' class='wlgf-col-12 wlgf-recaptcha-output mb-3' aria-hidden='true'><\/div><\/form><\/div><div class='wpfrank-lgf'><\/div>\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" 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